Engineering Contact
Talk to Hengmei before you spec the rig.
Send the project context once and get a practical response around fixture selection, photometric files, drawings, customization and service planning.
12h
Target engineering response window
IES
Photometric and spec file support
CAD
Drawing support for project review
ODM
Custom fixture and mold discussion
Support Routes
Choose the path that matches the project pressure.
Hengmei contact requests work best when they are routed by use case, not only by product name. Start with the project type and the team can answer with fewer loops.
Rental & Touring
Fixture lists for repeatable show rigs.
Share stage scale, load-in schedule, fixture quantity target and service needs.
Outdoor Projects
Weather-aware product selection.
Include rain, dust, heat, cable routing, mounting height and access constraints.
Venue Integration
Plans for fixed spaces and operators.
Send venue size, ceiling height, control system, usage pattern and budget range.
Customization
ODM and project-specific fixture work.
Bring reference products, target IP rating, impact target, quantity and timeline.
Send A Complete Brief
One form for specs, drawings and project pricing.
A clear inquiry helps Hengmei respond with the right product family, not a generic catalog link. Include the environment, target effect and files you need for review.
Specification Package
Model direction, photometrics, dimensions and comparison notes.
Drawing Support
CAD or layout discussion for integrators and venue planning teams.
Service Context
Warranty, spare parts and modular maintenance questions by fixture family.
What To Send
The details that shorten the first response.
01
Project Context
Rental fleet, outdoor stage, theater, fixed venue, club, distributor or ODM work.
02
Environment
Indoor or outdoor use, weather exposure, ceiling height, power and access limits.
03
Visual Goal
Beam looks, wash coverage, framing, effects, color behavior or reference products.
04
Decision Files
Specs, IES, dimensions, CAD drawings, renderings, pricing or warranty documents.
Ready For Review?
Send the project once. Let engineering return the right starting point.
If you are unsure which fixture family fits, describe the venue and the effect target. Hengmei can help turn that context into a workable first specification.