FAQ

Clear answers before you request a fixture plan.

Find practical answers about fixture selection, outdoor use, warranty, customization, drawings, service and what to include in a project inquiry.

Selection

Choose fixtures by project use

Weather

Understand IP-rated applications

Support

Drawings, specs and service

Warranty

Core hardware and exclusions

Common Questions

Answers grouped around buying, engineering and service.

Start here before sending a fixture list. The right answer usually depends on project environment, operating schedule and support needs.

Need a precise answer?

Send venue type, fixture quantity, weather exposure and target effect.

Fixture Selection

Start with the visual job. Beam fixtures give long, narrow aerial effects. Wash fixtures cover stage or audience areas with color. Profile fixtures add framing, gobos and sharper control. Hybrid fixtures help rental fleets cover several looks with fewer fixture families.

Rental fleets usually prioritize output, repeatable show looks, durable handling and modular maintenance. Profiles, beams, washes and selected effects are often combined so technicians can build familiar rigs quickly.

Yes. Share venue size, ceiling height, rigging position, target effects, control requirements and budget range. Hengmei can prepare a practical specification package for review.

Weatherproof Use

IP-rated fixtures are built for outdoor exposure, but final selection should also consider heat, drainage, cable routing, maintenance access and how long fixtures remain installed between service windows.

No. They are also useful for water parks, cultural tourism venues, coastal sites, seasonal outdoor installs and any location where moisture or dust exposure is a predictable operating condition.

Include location type, expected rain or dust exposure, mounting height, power conditions, show duration, control distance and any service access constraints.

Customization

Hengmei can support fixture recommendations, lighting plans, CAD drawings, 3D visual renderings and project-specific configuration discussions for integrators and venue owners.

Some fixture details and package configurations can be discussed by project. The feasibility depends on order scale, product family, timeline and certification requirements.

Service & Warranty

Hengmei highlights a 5-year core hardware warranty, with light sources excluded. Final warranty terms may vary by product model, region and project configuration.

Fixture families are planned around modular service, practical part access and engineering documentation so rental and installation teams can reduce downtime.

The site positions engineering response within 12 hours. A complete inquiry with project type, fixture quantity and application details helps the team respond more precisely.

Before You Ask

A better inquiry gets a better fixture plan.

01

Project Type

Rental, outdoor stage, theater, venue installation, custom design or distribution.

02

Environment

Indoor, outdoor, rain exposure, dust, heat, ceiling height and rigging access.

03

Visual Goal

Beam looks, wash coverage, profile control, effects, color behavior or show mood.

04

Support Need

Spec sheets, photometrics, drawings, 3D renderings, pricing or service planning.

Still Deciding?

Send the project context and ask Hengmei directly.

Include the information above and the team can respond with a practical fixture direction, not a generic product list.

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