FAQ
Clear answers before you request a fixture plan.
Find practical answers about fixture selection, outdoor use, warranty, customization, drawings, service and what to include in a project inquiry.
Selection
Choose fixtures by project use
Weather
Understand IP-rated applications
Support
Drawings, specs and service
Warranty
Core hardware and exclusions
Common Questions
Answers grouped around buying, engineering and service.
Start here before sending a fixture list. The right answer usually depends on project environment, operating schedule and support needs.
Need a precise answer?
Send venue type, fixture quantity, weather exposure and target effect.
Fixture Selection
How do I choose between beam, wash, profile and hybrid fixtures?
Start with the visual job. Beam fixtures give long, narrow aerial effects. Wash fixtures cover stage or audience areas with color. Profile fixtures add framing, gobos and sharper control. Hybrid fixtures help rental fleets cover several looks with fewer fixture families.
Which Hengmei products are best for rental fleets?
Rental fleets usually prioritize output, repeatable show looks, durable handling and modular maintenance. Profiles, beams, washes and selected effects are often combined so technicians can build familiar rigs quickly.
Can Hengmei recommend a fixture list for a venue?
Yes. Share venue size, ceiling height, rigging position, target effects, control requirements and budget range. Hengmei can prepare a practical specification package for review.
Weatherproof Use
What does IP66/IP67 mean for stage lighting projects?
IP-rated fixtures are built for outdoor exposure, but final selection should also consider heat, drainage, cable routing, maintenance access and how long fixtures remain installed between service windows.
Are waterproof fixtures only for outdoor stages?
No. They are also useful for water parks, cultural tourism venues, coastal sites, seasonal outdoor installs and any location where moisture or dust exposure is a predictable operating condition.
What information should I send for an outdoor project?
Include location type, expected rain or dust exposure, mounting height, power conditions, show duration, control distance and any service access constraints.
Customization
What customization support does Hengmei provide?
Hengmei can support fixture recommendations, lighting plans, CAD drawings, 3D visual renderings and project-specific configuration discussions for integrators and venue owners.
Can product appearance or configuration be adjusted?
Some fixture details and package configurations can be discussed by project. The feasibility depends on order scale, product family, timeline and certification requirements.
Service & Warranty
What warranty information should buyers know?
Hengmei highlights a 5-year core hardware warranty, with light sources excluded. Final warranty terms may vary by product model, region and project configuration.
How does Hengmei support maintenance?
Fixture families are planned around modular service, practical part access and engineering documentation so rental and installation teams can reduce downtime.
How fast can Hengmei respond to an inquiry?
The site positions engineering response within 12 hours. A complete inquiry with project type, fixture quantity and application details helps the team respond more precisely.
Before You Ask
A better inquiry gets a better fixture plan.
01
Project Type
Rental, outdoor stage, theater, venue installation, custom design or distribution.
02
Environment
Indoor, outdoor, rain exposure, dust, heat, ceiling height and rigging access.
03
Visual Goal
Beam looks, wash coverage, profile control, effects, color behavior or show mood.
04
Support Need
Spec sheets, photometrics, drawings, 3D renderings, pricing or service planning.
Still Deciding?
Send the project context and ask Hengmei directly.
Include the information above and the team can respond with a practical fixture direction, not a generic product list.
